We understand that plans can change. To help us provide reliable service to every client and protect the time reserved for our professionals, please review the following appointment policies.
Appointments may be rescheduled online up to 24 hours before the scheduled appointment time.
Online self-cancellation is available only within 15 minutes of making the booking. After that period, please contact the salon directly if you need to cancel.
Appointments cancelled or rescheduled less than 24 hours before the scheduled appointment time are considered late cancellations and may be charged 25% of the scheduled service total.
Leaving a voicemail, email or social-media message does not guarantee that a cancellation has been received. Please contact the salon using the telephone number or booking method provided in your confirmation message.
A client who does not arrive for an appointment and does not contact the salon in advance will be considered a no-show.
No-shows may be charged 50% of the scheduled service total.
Repeated no-shows may require full prepayment before another appointment can be booked.
Please arrive on time so that we can provide your full scheduled service.
Clients arriving late may receive a shortened or modified service when possible. If there is not enough time to complete the service safely and professionally, the appointment may need to be rescheduled and may be treated as a late cancellation.
The full scheduled service price may still apply when a service must be shortened because of a client’s late arrival.
Certain services may require a deposit or a valid payment card at the time of booking. This may include:
Deposits will be applied toward the final service total.
A deposit may be forfeited when an appointment is cancelled or rescheduled within the applicable cancellation period.
By booking an appointment and providing payment information, the client authorizes Lulu Salon to charge any applicable late-cancellation, no-show or deposit-related fee in accordance with this policy.
Please notify us in advance if you would like to add, remove or significantly change a scheduled service. Additional services are subject to availability.
Reducing or removing services with less than 24 hours’ notice may be treated as a late cancellation for the portion of the appointment time that was reserved.
We understand that emergencies and unexpected circumstances can occur. Management may waive or adjust a fee at its discretion when appropriate.
Clients experiencing a contagious illness, fever or condition that could affect the health and safety of others should contact the salon as soon as possible to discuss rescheduling.
If Lulu Salon must cancel or reschedule an appointment, the client will not be charged a cancellation fee.
We will make reasonable efforts to provide advance notice and offer the next suitable appointment.
By booking an appointment with Lulu Salon, the client confirms that they have reviewed and accepted this Cancellation, Rescheduling and Appointment Policy.
Cancellation and no-show fees are not service credits and are separate from the price of a future appointment.